Robert Ayala

Robert Ayala is a seasoned professional in customer experience and call center operations, currently serving as Vice President at Kindbody since December 2023. Previously, Robert held the role of Director of Contact Center Consulting at VML from March 2015 to December 2023, where responsibilities included driving consulting revenue and nurturing client relationships. As the President and Founder of Contact Center Services from March 2013 to February 2015, Robert established a forward-thinking organization in the sector. Experience at Express Scripts from March 2010 to February 2013 as Director of New Patient Enrollment involved managing a large team in the healthcare mail order industry. Prior positions include Director of Call Center Operations at eDiets.com and Call Center Director at HealthFair, demonstrating a strong background in performance management, staff development, and operational efficiency. Robert holds a degree from the University of Central Florida.