KMS Lighthouse
Jake Harris is currently a Sales Development Representative at KMS Lighthouse, bringing a new level of customer experience through knowledge management solutions. Prior to this role, Jake worked at Houzz as a Sales Development Representative, excelling in meeting client needs and closing sales. Before that, Jake worked at Confero as a Call Center Operator, demonstrating patience and leadership skills in handling customer complaints about electric car chargers. Jake has also gained experience in the kitchen industry as a Kitchen Hand at Rose and Thistle and Pinner Arms. With a Bachelor of Arts degree in Spanish Language and Literature from the University of Reading and Universidad Autónoma de Madrid, Jake has developed strong communication and people skills throughout their various roles.
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KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.