Jessica Walsh

Jessica Walsh, MMS, currently serves as the Customer Success Regional Director at KnowBe4, where responsibilities include hiring and mentoring a technical Customer Success team, setting performance expectations, and presenting strategic insights to C-Level executives. Previous roles at KnowBe4 include Customer Success Team Manager and Customer Success Manager, emphasizing customer relationships and retention strategies. Prior to KnowBe4, Jessica held leadership positions such as Chief Experience Officer at Knight Dental Group and Director of CX Sales and Project Management at The Michelli Experience, along with sales management roles at The Coca-Cola Company and Whirlpool Corporation. Jessica holds a Master of Science in Medicine from the Lake Erie College of Osteopathic Medicine and multiple undergraduate degrees from the University of South Florida and The University of Georgia.