Jimmy Madden

Jimmy Madden is an accomplished professional with a strong background in customer success and loan management. Currently serving as a Senior Enterprise Customer Success Manager at KnowBe4 since April 2018, Jimmy has held various roles within the company, including Enterprise Customer Success Manager and Team Lead. Prior experience includes positions as a Loan Officer at Congressional Bank and Heritage Trust Federal Credit Union. Jimmy began a career in lending at Embrace Home Loans from November 2010 to November 2013. Jimmy holds a Bachelor's degree in Finance from the University of Massachusetts Dartmouth, earned in 2011.