Mirza Aniruddin

Assistant Manager Customer Services at KOHLER India

Mirza Aniruddin is a seasoned professional in customer service and business operations, currently serving as Assistant Manager Customer Services at KOHLER India since May 2025. Previously, Mirza held various roles at HMD Global from August 2018 to May 2025, including Assistant Manager Service & Business Operations, focusing on business operations in India and customer service in Bangladesh, as well as serving as Senior Service Executive and Regional Service Executive for NOKIA. Prior experience includes positions at Lava International Limited, where Mirza progressed from Area Service Officer to Sr. Area Service Manager from October 2013 to July 2018, covering extensive regions in India. Mirza began a career at the Mobile Standards Alliance Of India as a Product Test Engineer from June 2011 to September 2013. Educational qualifications include an MBA in Operation and Supply Chain Management from Liverpool Business School and a B.Tech in Electronics and Communication Engineering from Jawaharlal Nehru Technological University.

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KOHLER India

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KOHLER® was founded in 1873 and is headquartered in Kohler, Wisconsin, USA. Kohler Co. is one of America’s oldest and largest privately held companies. KOHLER INDIA Kohler has been present in India for the last 16+ years and is diversified in the following business and service lines: • Kitchen & Bath - A wholly owned subsidiary of Kohler Co. USA - started in 2005 with its Headquarters in Gurgaon. It is geared to become a prominent player in South Asia, with massive manufacturing units for their Vitreous & Faucets products, located in Gujarat. As a recognized global brand, Kohler leads the way in design, craftsmanship & innovation. • Kohler Power – A global force in power solutions since 1920, KOHLER manufactures complete power systems, including engines, generators & clean energy solutions. We started our operations in India in 1997 with its HQ in Pune & manufacturing facility at Aurangabad • India Technical Center (ITC) - Established in 2009, ITC supports all Kohler Businesses in their Engineering design and development activities. From concept to production, every step of the project execution is managed from this center. The teams at the center operate as an extension of the businesses with seamless integration into every business system and process. • IT Pune – Started with a small development unit in 2018, IT Pune has now grown exponentially and develops and implements strategic & major end-to-end projects for all Kohler businesses across various IT domains like Web, E-Commerce, IoT, AI, Salesforce, SAP Development and so on. It is in line to become one of the Global Centers of Excellence for all IT development needs for Kohler. • Global Shared Services (GSS) - With what started as the vision and strategic initiative of the Kohler leadership team in 2021, GSS today, is the business process engine that delivers end-to-end service solutions & operational excellence to enable Kohler Co’s competitiveness.