Kommunicate
Adarsh Kumar began their work experience in 2010 as a Senior Software Engineer at Xora Software System Pvt. Ltd. Adarsh worked there until 2013. After that, they joined Azuga, Inc. as a Team Lead from 2013 to 2015. In 2015, Adarsh became the Ex Co-Founder of Applozic Inc, a company that helps add chat and messaging features to mobile and web apps. Adarsh remained in that role until 2020. Currently, Adarsh is serving as the Co-Founder and CTO of Kommunicate, a human + bot hybrid customer support software developed for businesses to improve response time and automate repetitive queries.
Adarsh Kumar completed their B.TECH degree in Computer field of study from West Bengal University of Technology, Kolkata, from 2005 to 2009.
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Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomesextremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans.Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.