Kommunicate
Devashish Mamgain has a strong background in software engineering and entrepreneurship. Devashish co-founded Kommunicate (Intentive Technologies) in 2018, serving as the CEO. Kommunicate.io is a customer support software that combines human and bot capabilities to improve response time and handle support queries efficiently. Prior to this, Mamgain co-founded Applozic Inc in 2015 and served as CEO until 2020. Applozic Inc offers chat and messaging solutions for businesses. Devashish also co-founded MobiTexter Technologies Private Limited in 2014, where they focused on SMS texting from computers. Before venturing into entrepreneurship, Mamgain held positions as a Senior Software Engineer at Azuga, Inc. from 2012 to 2014, a Senior Software Engineer at Xora, Inc. from 2009 to 2012, and a Software Engineer at Webyog, Inc. in 2009.
Devashish Mamgain completed their Bachelor of Engineering (B.Eng.) degree in Computer Science and Engineering from Hemwati Nandan Bahuguna Garhwal University. No information is available regarding any additional certifications obtained by him.
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Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomesextremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans.Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.