Kotryna Group
Rokas Romanovas has a strong background in various roles within the customer service and ecommerce fields. Rokas currently holds the position of Managing Director at Kotryna Group, where they oversee operations and strategic planning. Prior to this, Rokas worked at AD Baltic Lietuva as Deputy Director and Head of Contact Center, where they managed teams and ensured smooth customer experiences. Rokas also has experience as an Aftersales Manager at Pigu.lt, where they handled customer concerns and improved processes. Rokas had a significant tenure at Pigu.lt, starting as a Call Center Manager and progressing to roles such as Head of Call Center and Customer Service Supervisor. Throughout their career, Rokas has demonstrated strong leadership, analytical skills, and a customer-focused approach.
Rokas Romanovas completed their Bachelor's degree in Management and Business Administration from Vilniaus Kolegija/University of Applied Sciences from 2009 to 2012. Rokas then pursued a Bachelor's degree in Economics from Vilniaus universitetas / Vilnius University from 2016 to 2018. Currently, Rokas is studying for their Master of Business Administration (MBA) at Mykolas Romeris University from 2022 to 2023.
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Kotryna Group
MISSION Supply best items meeting the needs of children and offer everything you might need for your child care, education and development. Helping you to buy all those comfortable and nice things making your daily life easier, helping to overcome daily worries, and experiencing joy and fun in raising children. VISION Modern, European-scale company (among the ten largest companies). This is achieved through a well-developed international sales network, innovative marketing techniques and using our channels to create our own brands, through modern management tools and skilled personnel. WORK PRINCIPLES We love a child, feeling deep respect for the growing personality. We respect ourselves, our colleagues, and most of all our clients. We are professionals. Development in relation our work is our key priority. Duty, Justified decisions. We feel personal commitment for our professional performance. We collaborate. We cooperate with each other and are a reliable partner to our suppliers and customers.