Vincent Obbink

Vincent Obbink is an experienced professional with over 24 years in service delivery and customer management, currently serving as the Lead Service Delivery Manager for Gemeente Amsterdam at KPN since November 1999. In this role, Vincent oversees the operational performance of KPN services for the account. Prior positions include managing the customer team for VNG, focusing on security services for Dutch municipalities, and acting as Service Delivery Manager for various financial institutions such as ING and Rabobank, among others. Vincent has also managed customer satisfaction surveys and defined service concepts within KPN. Before joining KPN, Vincent worked as a Market Manager at AC Analytical Controls, where responsibilities included pricing strategies and market research. Academic credentials include an MSc in International Marketing Management and a master's degree in Industrial Engineering and Management.