Krystal
Ben Oates has a diverse work experience in various technical support roles. Ben started their career in 2010 as a Wireless Energy Management System Technician at WEMS International. In 2013, they joined Unlimited Web Hosting UK Limited, where they worked as a Tech Support team member for five years. In 2018, Ben joined Krystal as a Senior Technical Support representative and later took on roles such as Co-Lead - Reseller Hosting and Support Team Co-Lead. Currently, they hold the position of Head of Support at Krystal.
Ben Oates attended The Manchester College from 2009 to 2012. Prior to that, they attended Cheadle Hulme High School from 2003 to 2008. Additionally, they have obtained several certifications from cPanel, including Imunify 360 Certification, JetBackup Certification, Litespeed Certification, cPanel & WHM Administrator Certificate (CWA), cPanel & WHM Sales Professional (CPSP), cPanel & WHM System Administrator (CWSA-1), and cPanel Professional Certification (CPP).
Krystal
Krystal is an internet services company specialising in a range of tools, solutions & services for businesses all over the world. From web hosting and enterprise cloud services to voice over IP and customer support platforms. We started Krystal in 2002 with a mission to disrupt the web hosting industry and become a force for positive change. Today, we’re the largest independent web host in the UK. We’ve achieved this by making a promise to our clients: To always be honest, reliable and personal. This simple promise has defined us since the very beginning. From our clear and fair billing policy and award-winning in-house support, to our dedication to using 100% renewable energy, our commitment to doing the right thing makes us unique in our industry. Whether startup or enterprise, you’ll find everything you need to run a fast, secure and successful online presence at Krystal. We’ve always made a point of having as much control over the quality of our client experiences as possible, writing our own software and demanding only the highest standards. Our home-grown solutions include Onyx, the UK’s fastest Wordpress Hosting and Katapult, the UK’s answer to Public Clouds like AWS. Today we operate out of multiple datacentres in the UK, USA and in Amsterdam giving us a truly global reach and further optimising our services for our clients. And as with all things Krystal, we’ve insisted on only best-in-class hardware, cutting-edge security, and 100% renewable energy for our global locations. To preserve these standards, we’ve chosen Iron Mountain's purpose-built datacentres in New York and Phoenix to complement our London presence. You’ll also find some of the brightest minds and most passionate technologists in the industry here. If you’re interested in working with (or becoming a part of!) our highly skilled team, please don’t hesitate to get in touch.