KTSL
Andrew Davies is currently working as the Business Analysis Practice Lead at KTSL, providing advice and guidance on IT Service Management process best practices. Previously, Andrew worked as a Lead Consultant at Infosys, where Andrew led the delivery of ServiceNow DevOps to a portfolio of customers. Prior to that, Andrew held roles at Unilever including Senior Product Manager, Enterprise Services Process Manager, and IT Outsourcing Manager. With a background in aeronautical engineering and a Master's in Business Administration from the University of Warwick, Andrew has extensive experience in project management, team leadership, and solution design.
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KTSL
We’ve been in the service management and integration space for over 20 years and as a BMC Elite Partner, our consultants and technical staff are BMC & ITIL accredited. We create better user experiences by providing expert professional services and through the development of our own solutions, proven to drive continuous improvement in any ITSM environment. Whether your goal is to boost self-service, automate, reduce risk, enable working anywhere, or drive the best value from your existing toolset, our experienced team will help you find the fastest route to reach your potential.