Olakunle Adu

Olakunle Adu is a seasoned professional with extensive experience in customer service management and leadership roles, currently serving as Customer Experience Lead at Kuda Bank since August 2023. Prior to this, Olakunle held various positions at Kuda, including Lead Customer Experience and Customer Experience Supervisor, where responsibilities encompassed managing teams, training staff, and enhancing customer support strategies. With a solid background in customer service at Access Bank Plc, Olakunle progressed from Customer Service Officer to Customer Service Supervisor, demonstrating a strong track record in handling customer inquiries, training new agents, and driving revenue targets. Academic qualifications include a Bachelor's degree in Business Administration and Management from the University of Ado Ekiti, along with multiple certifications in business analysis, customer service, and leadership.