Pratik Khope

Pratik Khope is a seasoned professional in customer success and account management with a strong background in construction management. Currently serving as a Senior Customer Success Associate at Kylas since September 2022, Pratik has significantly enhanced onboarding efficiency by 40% through the development of playbooks and SOPs, while also achieving a 30% improvement in product usage and retention via effective customer engagement strategies. Previously, Pratik held roles including Customer Success Manager at Kapture CRM, and Client Account Manager at MyGate, alongside experience in project execution at OYO. An MBA in Construction Management from RICS School of Built Environment, complemented by a Bachelor of Engineering in Civil Engineering, underpins Pratik's expertise in integrating customer success with technical acumen.