Ofelia Castillo

Ofelia Castillo is a seasoned professional with extensive experience in customer satisfaction and sourcing within the retail sector. Currently serving as Customer Satisfaction Manager at L.L.Bean since September 2017, Ofelia has played a pivotal role in launching a contact center dedicated to resolving issues related to web and phone orders, as well as returns. Ofelia's career at L.L.Bean, which began in July 2000, includes various leadership roles such as Senior Team Leader of Customer Satisfaction Operations and Senior Sourcing Specialist for both Home Textiles and Knits Apparel. Ofelia's previous experience includes working as a menswear buyer at Tiendas La Gloria in Costa Rica and as a copywriter at McCann Erickson. Educational credentials include a Graduate Certificate in Strategic Communication Management from Purdue University, an MBA in International Trade and Marketing, and an Associate degree in Patternmaking from the Fashion Institute of Technology, among other qualifications.