Laivly
Kellie Wain currently serves as the Senior Manager of Customer Enablement at Laivly, where responsibilities include strategizing and executing onboarding, training, self-service, and knowledge initiatives to enhance customer success and product adoption. Throughout Kellie Wain's career, there has been a consistent focus on customer success and user engagement, with previous roles at Laivly encompassing Senior Manager and Manager positions in User Success. Additional experience includes roles as a Customer Success Executive at teamtown.co, Revenue Assurance Specialist, and Customer Success Manager at Infobip, along with account management positions at InComm. Kellie's educational background includes Six Sigma certifications and a Bachelor of Technology in Travel and Tourism.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.