Laivly
Nathaniel Forest is an accomplished Technical Solutions Manager at Laivly, specializing in the deployment of AI-driven solutions and digital transformation for contact centers. With a robust background in marketing and business development, Nathaniel has held influential roles across various companies, including Marketing Coordinator at Arctic Co-operatives Limited and Sales & Marketing Manager at AccessNet Communications. As Marketing Director of Nate Forest Creative, Nathaniel develops impactful marketing materials and strategies. Nathaniel's career at Shaw Communications spanned over a decade, where important skills in sales engineering, analytics, and team development were honed. Nathaniel's educational background includes professional training at Shaw Communications.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.