Laivly
Toni K. possesses extensive experience in customer experience and operations, having held leadership positions across multiple organizations. At Laivly, Toni K. is currently positioned as an Account Executive. Previous roles include Director of Operations and CX at We Inspect, Director of Customer Experience at Cymbiotika LLC, and Director of Customer Experience and Operations at Pacific Beach Surf Shop and Surf School. Additionally, Toni K. has served as Director of Business Development and Consultant at Primo Wind, Inc. Educational background includes studies at SDSU.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.