Jennifer Eder

Jennifer E. is an accomplished Customer Success Engineer at Lakeside Software since August 2022, focusing on delivering solutions and implementing strategies to enhance customer efficiency. Previously, Jennifer served Lahey Health from September 2014 to September 2020, where key roles included IT Service Management Lead, responsible for driving Change, Event, and Problem Management processes, and elevating IT service management maturity. In addition, Jennifer held Supervisor positions overseeing Service Operations and Data Center Operations, optimizing procedures and managing team performance. Earlier experience includes a Technical Analyst role at CompuCom from September 2007 to November 2011.