Lalamove
Quincy Yip is an accomplished professional with extensive experience in customer experience and operations across various industries. Currently serving as the Director of Customer Experience and Marketing at Lalamove since October 2020, Quincy oversees call centre operations across Asia and the Americas and has successfully implemented customer-centric strategies that halved operational costs and significantly reduced abandoned contacts. Prior to this role, Quincy was the Director of Operations Planning and Services at Klook, where exceptional growth in call centres was achieved. Quincy's earlier experience at Cathay Pacific Airways spanned multiple managerial roles focused on aircraft deployment, profitability analysis, and strategic planning, showcasing strong leadership and operational expertise. Quincy holds a Bachelor of Science in International Relations from The London School of Economics and completed the Senior Executive Leadership Program at Stanford University.
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Lalamove
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Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America and the United States connecting over 7 million registered users with a pool of over 700,000 driver partners. Their driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.