Francisca Lillo Sanchez

Francisca Lillo Sanchez is a seasoned professional with extensive experience in global account management and continuous improvement within the aviation sector at LATAM Airlines since September 2017. In various roles, including Global and Key Accounts Manager and Continuous Product Improvement Analyst, Francisca has successfully led projects aimed at enhancing client experience and aligning service expectations through comprehensive analysis and KPI implementation. Prior experience at Unilever as a Business Analyst Intern involved conducting KPI research and suggesting strategic improvements. Francisca holds a degree in Ingeniería en Información y Control de Gestión y Sistemas de Información from Universidad de Chile and has participated in a student exchange program at Western Sydney University, further enriching professional expertise.