Matthew Ward

Matthew Ward has a diverse work experience in customer engagement, customer success, and campaign management roles. Matthew started their career as an SMB Account Manager at Accenture, where they managed a portfolio of 200 SMB businesses. Matthew later joined LinkedIn as a Campaign Manager, providing strategic and technical support to clients in the tech and education verticals. Matthew then transitioned to HubSpot, where they held multiple roles including Customer Success Manager, Senior Customer Success Manager, and Team Lead. Matthew managed a portfolio of 150+ customers, developed training plans, facilitated feedback sessions, and supported leadership in forecasting and employee development. Currently, Matthew works at Later as a Customer Engagement Specialist, focusing on growth initiatives.

Matthew Ward's education history includes a Master's degree (MSc) in Digital Marketing from University College Dublin, which they obtained from 2015 to 2016. Matthew also holds a Bachelor of Arts (BA) in Business Management from the National College of Ireland, which they completed from 2010 to 2014. In terms of additional certifications, Matthew obtained a Certificate in User Experience Design from General Assembly in 2019, and a Product Management certification from General Assembly in 2020. Matthew has also completed various online courses and certifications, including Product Psychology Masterclass from Growth.Design in 2023, Later Product Pro Certification from Later in 2022, and a Product Management course from LinkedIn in 2020.