LateRooms.com
Anju Aggarwal has significant experience in customer care and management roles at both LateRooms.com and JD Williams. At LateRooms.com, Anju currently serves as a Customer Care Team Manager, overseeing coaching, training, quality assurance, performance reviews, HR documentation, and conflict resolution. Anju also manages the Customer Complaints Team, focusing on service improvement and resolutions. Additionally, Anju has worked as a Specialist Customer Care Advisor, handling inbound/outbound calls, meeting targets, managing customer reviews, and training new recruits. Prior to this, Anju worked as a Sales Advisor at JD Williams, excelling in sales, order processing, and meeting KPIs.
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LateRooms.com
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LateRooms.com was born in Salford, Greater Manchester in 1999, starting life as an 'on the day for the day' booking site for unsold hotel rooms. Today we’re owned by the Snaptrip Group but you can still book late deals on the day of your stay, of course – but also up to a whole year in advance. Helping you plan all those upcoming events, activities and special occasions for which you need a hotel.