Mithra Venuganam

Mithra Venuganam is a seasoned professional with extensive experience in product success management and customer support. Currently a member at leap.club, Mithra previously held the position of Senior Product Success Manager at Zeda.io from May 2022 to January 2024, where robust success and support operations were established while contributing to product features aimed at adoption and retention. Mithra enhanced customer success through the development of health scores and transformed user onboarding processes, significantly increasing conversion rates. Prior experiences include roles as an Account Manager at Optmyzr, Product Specialist at Freshworks Inc., Junior Analyst at McKinsey & Company, Data Analyst at Amazon, and Co-Founder of AyRaa, which focused on fashion solutions. Educational qualifications include a Bachelor's Degree in Information Technology from PSG College of Technology and higher secondary education in Computer Science from Avila Convent.