Melissa Twibell

Melissa Twibell, PMP, is an accomplished project management professional with extensive experience in customer success and project execution across various organizations. Currently serving as the Senior Project Manager at Raptor Technologies and Director of Project Management at Leap, Melissa has a proven track record of leading complex SaaS rollouts and enhancing customer utilization and satisfaction. Previous roles include Senior Customer Success Manager at Raptor Technologies, LLC, and Director of Customer Success at SchoolPass. With a strong background in IT implementations and client management, Melissa has effectively coordinated training, communicated project risks, and managed high-level customer relationships, contributing to organizational growth and success. Melissa holds a Bachelor's degree in Mass Communications, with a focus on Public Relations and Advertising, from Towson University.