Learning Tree
Stephanie Simpson has extensive experience in managing IT service desks and help desk teams in various companies. Stephanie has a Master of Science in Computer Information Systems from the University of Phoenix and a K-12 California Clear Teaching Credential from California State University-Dominguez Hills. Stephanie's roles have included supervising help desk teams, managing client support services, and ensuring timely resolution of user problems within SLA. Stephanie has also been involved in personnel administration, customer escalations, and maintaining communication with relevant cohorts. Stephanie is dedicated to integrating best practices and technologies to improve the productivity of help desk agents.
Learning Tree
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Learning Tree International, Inc. (Learning Tree) provides vendor-independent training. The Company is a provider to business and government organizations for the workforce development and training of their information technology (IT) professionals and managers. The Company's segments include the United States, Canada, the United Kingdom, Sweden and Japan. The Company offers a library of instructor-led courses from 1 to 5 days in length. As of September 30, 2016, the Company's library consisted of 349 different course titles representing 5, 565 hours of training, including 140 multi-day IT course titles, 70 multi-day management course titles and 139 one-day course titles. The Company's courses provide education and training across a range of technical and management disciplines, including operating systems, databases, Web development, programming languages, software engineering, open source applications, project management, business skills, leadership and professional development.