Youran Kock

Youran Kock is a seasoned professional with extensive experience in system administration and customer service, currently serving as a Senior System Administrator at Lemonade since December 2019, focusing on customer experience systems with proficiency in Zendesk, Talkdesk, and Stella. In addition to technical expertise, Youran operates a videography and photography business specializing in esports, events, and concerts, alongside various photography roles for festivals, bars, and clubs since 2016. Previous customer service experience at Coolblue involved senior support roles, training new employees, and managing customer inquiries across multiple channels. Academic qualifications include a Master's degree in Bioinformatics from Leiden University and a Bachelor's degree in Computer and Biomedical Sciences from University College Roosevelt.