Alexandra Randall

Alexandra Randall is an experienced professional in customer success and retention, holding key roles at prominent companies. As Director of Customer Success at Ambient Property Technologies from February to September 2024 and previously at SumUp, Alexandra maintained a low churn rate of 2.3% and implemented strategies that reduced churn from over 5% to an average of 2.5%. At Fivestars by SumUp, Alexandra was instrumental in managing customer success, achieving a 2.5% churn rate during challenging times, and successfully reducing write-offs while optimizing billing operations. With a strong background in account management and team leadership, Alexandra has developed robust processes, launched performance metrics, and contributed significantly to customer satisfaction improvements. Alexandra holds a Bachelor of Arts in Psychology from the University of California, Santa Cruz.