Steve Young

Steve Young is an accomplished professional with extensive experience in digital product management, marketing analytics, and customer experience across various industries. Currently serving as Assistant Director of Digital Product and Experience at Liberty Mutual Insurance since October 2021, Steve previously held key roles including Marketing and Digital Analytics Manager at The Hanover Insurance Group, where responsibilities included leading marketing effectiveness initiatives and customer/agent experience measurement. At Fidelity Investments, Steve excelled as Director of Customer Experience Analytics & Planning, implementing significant improvements in customer satisfaction metrics and delivering insights for senior leadership through advanced analytics platforms. With a foundational background in research and analysis at firms like The Yankee Group and IHS Herold, Steve possesses a B.S. in English from the University of Pennsylvania and an MBA in Finance and Entrepreneurship from Babson College.