Michael Giorgio

Michael Giorgio currently serves as Vice President of Customer Support, Mobile Services, Operations Enablement & Transformation at LifeLabs Medical Laboratory Services, overseeing a team of over 600 healthcare professionals dedicated to enhancing health outcomes for Canadians. Prior experience at TELUS includes roles such as Director of Technology Operations and Customer Experience, where responsibilities encompassed enterprise-wide contact center capabilities, customer experience strategy, and management of consumer wireless customer loyalty programs. Notable earlier roles at Microsoft Canada and BMW Group Canada included market intelligence analysis and marketing support. Michael holds a BBA in Management and Economics with a specialization in Marketing from the University of Toronto Scarborough and completed an in-residence course in Strategic Management at the Rotman School of Management.