Lighting Beetle*
Radovan Hankovský is a seasoned professional with extensive experience in customer experience consulting and business development. Currently serving as a CX consultant at Lighting Beetle since January 2023, Radovan focuses on digital product design to enhance customer lives through research. As co-founder and strategist at YoungHeads.co since January 2019, Radovan has significant expertise in online and offline marketing, promoting various events and services. Prior experience includes co-founding Kiuub, where Radovan worked as Sales Director to help businesses understand customer needs, and co-founding Trnavský cech to foster connections among local freelancers and businesses. Radovan also has a strong background in B2B partnerships from nexteria.sk, supporting numerous career events, and previously held positions at Unilever, AIESEC, and ZF Friedrichshafen, contributing to sales support, educational initiatives, and lean production practices. Radovan holds multiple degrees in industrial management and organizational leadership from Slovenská technická univerzita v Bratislave and nexteria.sk.
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Lighting Beetle*
Customer Experience Design that drives your business *️⃣ Service Design: We improve your services through balancing needs of your customer and your company operations. *️⃣ Digital Product Design: By researching your customers we create products that make their lives easier. *️⃣ Cultivating customer-first mindset: We train Customer Experience skills and mindsets to cultivate customer-centricity. LB* is 80 designers that focus on being: Customer-centric: We don't guess what customers think. We listen, research their behaviours, test our ideas and act on their feedback. Result-oriented: We focus on delivering your business goals. We direct our projects with results in mind. On time and in budget: We are commited to transparency. We test often. We eliminate waste. This helps us deliver on time and in budget. Our clients rate us 8.9/10. Data-driven: We don't make decisions by guessing, we use data. We experiment and valiate our hypothesis. Experienced and strategic: We have 13 years of experience, thousands of completed projects across 15 countries. Our consultants will help you optimise your market position. Scalable: We can cater to small and big projects. We have a team of 50 designers, we can work alone, but also be part of your team. Our specialties: Customer Experience, User Experience, User Research, Service Design, Product Design, Lean UX, Design Systems, Usability Testing, Data Analytics