Fidel Canning

Fidel Canning is an experienced professional in digital customer engagement and optimisation, currently serving as a Digital Customer Engagement Manager at Lloyds Banking Group since October 2015. Prior positions include Digital Optimisation Manager at Argos, Digital Customer Experience Manager and Conversion Optimisation Manager at Post Office, and Interim CRM Loyalty Manager at HMV Retail Ltd. Additional experience includes roles as Online Trading Manager and Customer Manager at Homebase, Marketing Manager for Customer Management at Santander UK, Customer Insight Manager at Abbey National, Research & Information Controller at M&G, and Marketing Executive at Bank of Ireland. Canning holds a BA in Financial Services from Bournemouth University and has further qualifications from the Chartered Institute of Marketing and the Market Research Society.