Loft
Albert Douglas Silva da Cunha has extensive experience in business development and customer engagement, currently serving as an Analista de desenvolvimento de negócios at Loft since May 2021. In this role, responsibilities include monitoring Net Promoter Score (NPS) performance to convert detractors into promoters and enhancing processes based on customer experiences. Previously, at Atento Brasil from November 2014 to December 2019, Albert held roles such as Auditor de vendas and Controle de qualidade, focusing on process analysis and training development, along with experience as an Operador de telemarketing. Albert holds a Bachelor's degree in Pedagogy from the Federal University of Rio de Janeiro, obtained between 2016 and 2023.
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Loft
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Loft is reinventing the process of buying and selling real estate in Brazil by leveraging technology and data to transform painful and bureaucratic processes into simple and delightful experiences. At Loft, you can sell your apartment instantly for a fair price or find your next perfect home ready for move-in.