Ashford Burgess

Ashford Burgess is a seasoned Technical Support Engineer with extensive experience in the SaaS industry, currently employed at LogRocket since December 2021. As the initial dedicated support engineer, Ashford has played a pivotal role in enhancing the support organization through technical and operational problem-solving skills. Prior to LogRocket, Ashford served as a Technical Support Engineer at Salsify, where a focus on customer satisfaction and technical skill development led to leadership roles beyond standard responsibilities. A background as a Client Services Manager at Package Concierge included managing over 430 accounts and spearheading significant software changes. Ashford's early career involved rapid advancement at Landry's Bicycles, culminating in the highest sales figures within the service department, and a technical role at Cycle Loft. Additionally, Ashford began as a Data Specialist at Gen3 Partners, where database creation and organization were key responsibilities. Educational credentials include attendance at Bridgewater State University and the University of Massachusetts Lowell.