London North Eastern Railway
Alex Fowles is an experienced professional in the railway industry, currently serving as the Customer Experience Operations Business Partner at London North Eastern Railway since June 2019. In this role, Alex oversees the development of the Competence Management System and manages operational aspects of Customer Experience teams throughout the LNER network, with a focus on safety and compliance. Prior to this position, Alex held various roles, including On Train Skills & Competence Manager at LNER, Guards Manager at South Western Railway, and Acting On-Board Service Manager at TransPennine Express. Alex’s extensive background spans volunteer positions and managerial roles in both operational and customer service capacities, alongside a solid educational foundation with a Bachelor of Science degree in Economics with Transport Studies from the University of Leeds.
This person is not in any teams
This person is not in any offices
London North Eastern Railway
1 followers
London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route. We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.uk