London North Eastern Railway
Lucy Crosland is a skilled professional with extensive experience in customer support and digital marketing. Currently serving as the Digital Customer Support Service Lead at London North Eastern Railway since April 2019, Lucy focuses on enhancing customer journeys through data-driven digital experiences. Previous roles include Web & App Product Owner and Customer Loyalty Lead, where Lucy managed the LNER Perks loyalty program. Prior experience encompasses positions as Channel Marketing Manager at BT, Brand Marketing Manager at National Car Parks Limited, and various marketing roles in other companies, including Morrisons and Citadel Events Ltd. Lucy holds a B.A. Hons in Marketing Management from Northumbria University.
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London North Eastern Railway
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London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route. We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.uk