London North Eastern Railway
Steve Waind is an experienced professional in customer experience and management, currently serving as the Customer Experience Duty Manager at London North Eastern Railway since August 2022. Prior to this role, Steve spent over 14 years at Morrisons, where responsibilities included overseeing daily operations as a Senior Manager, focusing on legal compliance, exceeding KPIs, and enhancing customer experience through coaching and support. Previous positions at Morrisons encompassed roles such as Compliance Manager, Checkout Manager, Checkout Supervisor, and Cashier, each emphasizing customer relationship building, staff development, and operational efficiency. Steve holds a Bachelor of Arts degree in Drama and Dramatics/Theatre Arts from The University of Huddersfield, completed in 2012.
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London North Eastern Railway
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London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route. We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.uk