Victoria Scott

Victoria Scott is an accomplished Customer Experience Duty Manager at London North Eastern Railway, with a career spanning over 18 years in the customer service and management sector within the rail industry. Prior to this role, Victoria served as a Customer Experience Manager at Virgin Trains East Coast, where responsibilities included managing over 50 team members and fostering a customer-centric environment aligned with strategic objectives. Victoria's extensive experience also includes leadership roles at GNER, focusing on both operational excellence and customer satisfaction. Educational qualifications include a Level 7 Diploma in Strategic Management and Leadership from the Chartered Management Institute, a Level 2 Certificate in Lean Organisational Management Techniques from York College, and a Bachelor’s degree in Textile Design from the University of Bradford. In pursuit of continuous professional growth, Victoria is currently enhancing language skills in Spanish through Instituto Cervantes.