Stephanie Mellon

Stephanie Mellon is an experienced professional in customer support and technical documentation, currently serving as the Manager of Customer Support at Loopio since September 2018. In this role, Stephanie spearheads monthly documentation strategies, collaborates with product teams to publish release notes, and develops customer-facing content to enhance support efficiency. Prior to this, Stephanie held various positions at Loopio, including Support Enablement Manager and Customer Support Specialist II, where responsibilities included content creation, team training, and advocating for user needs. Stephanie's experience also includes a tenure at Shopify as a Customer Success Representative, co-founding 21st Floor Designs, and freelance writing and design projects. Stephanie holds a Certificate in Technical and Professional Communication from Glendon Campus of York University and a Bachelor of Design from OCAD University.