LoopUp
Frankie Chan has a strong background in customer support and technical troubleshooting, currently serving as a Customer Support Associate at LoopUp since October 2022, with a focus on resolving issues related to KIBANA and audio problems. Previously, Frankie worked at PGi as a Senior Product Support Technician from March 2017 to January 2023, where responsibilities included identifying issues with SUMO logs and troubleshooting VOIP and PSTN audio issues. Earlier in the career, Frankie held the position of Customer Care Consultant, excelling in scheduling conferences, achieving First Call Resolution (FCR), and meeting key performance indicators (KPIs). Frankie holds a Bachelor's degree in Chemistry from Universiti Tunku Abdul Rahman (UTAR), completed between 2013 and 2016.
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LoopUp
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LoopUp (LSE: LOOP) helps enterprises move their global communications into the cloud. This promotes flexible working and drives user productivity, and it reduces complexity and cost for IT teams. LoopUp's full telephony integration for Microsoft Teams uses Direct Routing to connect users to our private voice network. Users can make and receive external phone calls from any Teams-enabled device anywhere in the world.