Loqbox
Erika Lukos currently serves as the Head of Customer Success at LOQBOX, a position held since November 2020. Prior experience includes roles at Countingup as Head of Customer Support and Operations and Support Lead from September 2018 to November 2020, and at OrbitRemit as Customer Success & Verification Manager from September 2016 to September 2018, where Erika enhanced customer experience while managing complex international queries. Prior to that, Erika worked at Citi as Client Services Manager from January 2015 to September 2016, leading a team to exceed KPIs and drive revenue through effective communication and marketing strategies. The career began at HSBC as Client Service Administrator from August 2013 to January 2016, focusing on establishing positive visitor experiences.
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Loqbox
LOQBOX allows those who are financially excluded from the credit system the opportunity to build a credit history whilst also saving, for free. Using LOQBOX, a digital savings voucher, enables their customers to save a set amount, this set up helps their users to not only build their credit history and gain the advantages available to those with acredit history but also encourages saving. With the addition of LOQBOX Learn, their proprietary educational journey they help their customers to improve their overall financial health through helpful tips and actions.