Pay Range: $20-22 per hour
Location: Chicago, IL at Peak Fitness Center on the 70th Floor of the Aon Center (yes, you will see stunning panoramic views of the city every day!)
Work Hours: Tuesday-Thursday from 6:00am- 2:00pm. This is a part-time role with no benefits.
Reports to: Fitness Manager on-site at Peak Fitness Center
Your Mission:
Your mission is to uphold the highest standards of cleanliness and customer service for the members of Lulafit’s Peak Fitness Center which is located in a corporate office building - the Aon Center. Your job is to provide essential cleaning support to ensure our amenities in the fitness center are well stocked. You’ll wash towels and then fold and restock them. You’ll oversee facility and locker room upkeep, provide membership support and answer inquiries to ensure a five-star experience for those who use this gym.
The Legacy You’ll Leave:
As a result of your time in this role, you brought daily joy to hundreds of people who worked out at Peak Fitness Center. You maintained such a pristine and well-kept facility that members saw Peak as their own private, luxury wellness facility at work. Your legacy brought wellness and peak performance to the masses and turned their office building into somewhere they were excited to show up every day.
What You’re Responsible For:
- Amenity Stocking and Laundry: Manage the day-to-day upkeep of the fitness center, primarily laundering, folding, and restocking towels. You’ll take frequent elevator trips from the 70th floor to the basement to ensure laundry is consistently tended to. You’ll also perform regular locker room checks to ensure all towels and other amenities, like shampoo, body wash, and razors, are well stocked and organized.
- Five-Star Welcome Experience: Support the on-site Fitness Manager and Assistant Fitness Manager in providing the highest customer service to members and prospective members. You’ll fill in with managing the front desk and greeting the tenants who use this corporate gym. You’ll also oversee upkeep of special touches like our spa-style signature fruit-infused water. Assist with various opening procedures, such as powering on the lights and TVs and ensuring equipment is in order.
- Facility Upkeep and Maintenance: Proactively monitor the facility for any maintenance issues, such as out of order equipment or broken lockers, to ensure a seamless member experience. This may include reporting issues to the Fitness Manager when work orders need to be submitted, or contacting building maintenance by phone for urgent needs.
Who You Are - Baseline Requirements:
- Ideally, 1+ years experience in a customer facing administrative or housekeeping type role. You may have worked as a housekeeper in a hotel or a member services representative in a gym.
- Even better if you have a passion for fitness, wellness or the commercial real estate industry.
- You can stand and walk for several hours at a time, and can comfortably lift and move up to 50lbs at a time.
- You have basic computer skills and are comfortable navigating a PC for basic needs, such as membership management.
Who You Are - Key Competencies:
- Keen eye for detail and cleanliness. You are known for having a strong attention to detail and ensuring your workplace is clean and tidy at all times. You have always maintained the highest standards of organization for yourself and your colleagues and as a result, customers have felt like they are walking into a five-star hotel any time they have entered a space you are responsible for.
- Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
- A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of a small team (in this case, you’ll have two other colleagues on site) and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.