Luware
Anastasiya Frolova is an experienced Project Manager currently employed at Luware AG since August 2018, where responsibilities include project and delivery management, requirements analysis, and serving in a Scrum Master role. Prior to this, Anastasiya worked at Ciklum from February 2013 to August 2018 as a Project Manager and Agile Consultant, leading multiple distributed agile teams and optimizing the software development process. Additional experience includes project management roles at eSyncTraining and EPAM Systems, where Anastasiya contributed to QA process improvements and led QA teams. Anastasiya holds a Master's degree in Economics and a Bachelor's degree in Computer Sciences/Economics from the Belarusian State University of Informatics and Radioelectronics.
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Luware
Luware develops customer service solutions that enable organizations to communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware's Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.