Luware
Benjamin Leu is a skilled software and system engineer with experience at Luware since June 2017, focusing on the design and implementation of Microsoft UC projects and Verint Verba compliance recording. Prior to this role, Benjamin completed military training as a communication pioneer in the Schweizer Armee from November 2016 to April 2017. Experience also includes serving as a system administrator and a trainee in system technology at Avectris AG from August 2012 to October 2016. Benjamin holds a Bachelor of Science in Computer Science with a specialization in Web Engineering from the University of Applied Sciences and Arts Northwestern Switzerland FHNW, completed in September 2023, and has an EFZ certification in system technology and technical vocational maturity from Berufsfachschule BBB Baden.
Luware
Luware develops customer service solutions that enable organizations to communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware's Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.