LYP Health Management
Susan Sherard has a diverse background in patient care, design, and customer service, currently serving as a Patient Care Associate - Team Lead at LYP Health Management since January 2019. Previously, Susan worked as a Graphics Designer for YLDist.com Young Living Websites from April 2015 to June 2018, focusing on social media graphics, site branding, and catalog management. Susan also held the role of Sports Tourism Tournament Liaison for the City of Myrtle Beach, ensuring the smooth operation of tournaments, and served as a Customer Service Specialist at West Corporation, handling inbound sales and support for various clients. Early career experience includes working as a Communications Officer for the Marion County Sheriff's Office, where dispatch duties were performed for law enforcement and emergency services. Educational background includes attending Labrae High School.
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LYP Health Management
Provide personalized care to all of your patients by partnering with our patient contact center, solely focused on serving healthcare. LYP Contact Center is not an answering service. We are an invisible extension of your in-office team with the ability to interface with your EMR or PM system. Patients will never know if they are talking to your in-office staff or the LYP Contact Center team. Our experienced patient call associates understand the clinical environment and how best to support your staff while creating a positive patient experience with every call. Why Partner with LYP Contact Center? Are time-intensive tasks getting deprioritized or consuming clinical staff resources? • Tasks like re-scheduling, health maintenance reminders, or on post-surgery follow-ups are important, but that doesn’t require clinical staff. Let LYP handle that! Does your staff struggle to serve the patients who are physically in the office while also answering patient calls? • Give your patients the 1:1 attention they deserve – in your office or on the phone. LYP associates sound just like your office staff. Are patients expecting around-the-clock accessibility to your staff and voicemail volumes are creeping up? • Your team can't be available 24/7 to answer calls, but you want your patients to be able to call in to schedule appointments when it's convenient to them. LYP offers 24/7 support – we can do more than take messages like an answering service offers. Is your team proactive in reaching out to patients to help them maintain their health? • Follow-ups, annual screenings, and exams are critical to help patients maintain their health, but many practices don't have time to reach out to patients. LYP can do that for you! LYP solves your biggest challenges so you can focus on providing the ideal patient experience. What sets us apart: • Healthcare-only focus, HIPAA compliant • The ability to interface with your EMR system • Patient call associates who “speak healthcare"