M1
Joshua Sim is an accomplished professional with extensive experience in customer experience (CX), user experience (UX), and design. Currently serving as the Head of CX/UX and Design at M1 Limited since April 2022, Joshua previously held significant roles at VMLY&R Asia, including Head of Experience Design and Creative Director for Platforms & Experiences. Previous experience also includes serving as the Associate Director and Creative Lead for Digital Experience & Design at Singtel, as well as various creative positions at VML Qais and Spoon Creative. Joshua's educational background includes a Bachelor of Arts with Honours in Graphic Design from Birmingham City University and a Diploma in Computer Engineering from Temasek Polytechnic. Additionally, Joshua has pursued artistic studies at the Nanyang Academy of Fine Arts, earning a certificate in Western Painting.
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M1
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M1, a subsidiary of Keppel Corporation, is Singapore’s first digital network operator, providing a suite of communications services, including mobile, fixed line and fibre offerings, to over two million customers. Since the launch of its commercial services in 1997, M1 has achieved many firsts – becoming one of the first operators to be awarded one of Singapore’s two nationwide 5G standalone network license, first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). M1’s mission is to drive transformation and evolution in Singapore’s telecommunications landscape through cutting-edge technology and made-to-measure offerings.