De Nguyen

De Nguyen has extensive experience in IT support and service management, currently serving as a Desktop Support professional at M2 Telecommunications Group Ltd since March 2010. Responsibilities include providing help desk support, managing Windows Server and desktop environments, troubleshooting network connectivity, and maintaining Active Directory. Previously, De Nguyen held roles as a Service Desk Analyst and Service Assurance Analyst, focusing on incident management and technical support for M2 Wholesale products. Prior experience includes serving as a Mobile Subject Matter Expert and Acting Team Leader at Vodafone Australia, where De Nguyen was involved in application development and technical pre-sales support. Education includes credentials from RMIT University and TLSC.