Jeroen van der Kooij

Jeroen van der Kooij has been working at Maastricht University since 2000, holding various titles such as Process Manager, Product Owner ICT ServiceDesk, Incident Manager, Team Leader ICT ServiceDesk, and Application Manager. Jeroen is also experienced in Service Level Management and Change Manager Infrastructure. Jeroen's responsibilities include providing IT service support, managing teams, executing improvement plans, and introducing ITIL Incident Management. Jeroen has also worked as a Project Expert at Service Science Factory, participating in service innovation projects. Jeroen holds a Master of Science (MSc) in Medicine from Maastricht University.