Support Engineer - Tier 1

The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience. 

We recently raised our $40M Series C round of funding, providing us long-term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).

To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work.

What You'll Do

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
• Take ownership of customer issues reported and seeing problems through to resolution
• Create and evolve support and customer success processes, tools, and technologies
• Work cross functionally with other teams at mabl to improve the customer experience

About You

• 3+ years of experience
• Knowledge of QA/Automation testing
• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus
• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
• Knowledge of ticketing systems such as Salesforce and Jira
• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
• Customer-centric attitude, with strong communication skills and technical acumen
• Deep passion for representing customers needs in product planning and design processes
• Strong analytical skills, with a bias for using data to identify trends and opportunities
• Interest in learning good test automation practices and patterns