Payment Support Specialist

We’re powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. 

We  have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss  your  opportunity to join a thriving scale-up and deliver change to  Australia’s care and support sector.

Working for the Client Accounts Admin Team Supervisor you will be joining the Accounts Admin Team, part of the Contact Centre Team, in supporting clients, providers and funding organisations to resolve the barriers to payment.

Key Responsibilities

• Solve problems related to claiming payments through NDIS/HCP funding
• Process incoming communications concerning invoicing.
• Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
• Maintain accurate records and updates in Salesforce.
• Provide support across multiple roles within Finance when required.
• Manage escalated payment issues directly with plan managers and consumers
• Focusing on funding issues, disputes and fraud
• Assisting with NDIS Cap Rate issues and changeovers when required
• Assisting with the Accounts Inbox when required
• Support consumers with complex payment issues and disputes by email and phone.

Skills, knowledge and experience

• 2+ years experience in either Accounts Receivable, NDIS Plan Management or similar
• Support Coordination or the Disability sector (with exposure to payments).
• Knowledge of NDIS funding (desirable).
• Intermediate Excel skills would be advantageous
• Exceptional problem solving skills.
• Ability to handle escalations in an efficient, empathic manner
• Excellent Customer Service and Communication skills
• Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.