Macquarie Telecom Group
Craig Lowe is an experienced professional in customer service management, currently serving as the General Manager of Customer Service at Macquarie Telecom since April 2001. In this role, Craig oversees a national team of service managers dedicated to customer retention through exceptional service and proactive operational management. Additionally, Craig holds multiple titles at Macquarie Corporate Telecommunications, including Group Executive Customer Operations and Chief Manager Corporate Relationships, demonstrating extensive leadership in customer service. Previous experience includes roles at Telstra as GM Customer Service Management and as an Account Executive, as well as a Loans Officer at Commonwealth Bank. Craig's educational background includes an Associate Diploma in Business from Blacktown College of TAFE and management training from the Australian Institute of Management.
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Macquarie Telecom Group
Macquarie Telecom Group Limited (Macquarie Telecom), through its subsidiaries, provides telecommunication and hosting services to corporate and government customers in Australia. The Company has two segments: Hosting segment, which relates to the provision of voice and mobile telecommunications services and the provision of services utilizing the Macquarie Telecom data network, and Hosting segment, which relates to the provision of services utilizing Macquarie Telecom's data hosting facilities. Its unified communications services include fixed-line voice, video conferencing and Web conferencing. Under mobile division, the Company offers Managed Mobility Services and Mobile Management Tools. Under data division, it offers Internet, Fixed Wireless Ethernet, Private Internet protocol (IP)-virtual private network (VPN), Cisco Meraki and International Data Links, among others. Under cloud division, the Company offers solutions, such as Hybrid Cloud and VMware Cloud.